When trying to update an incident using "Update from SAP" button in SAP Collaboration section in CRM WEB UI or via Message Refresh Status job (AI_CRM_IM_UPDATE_FROM_SAP_WS), the following error shows up:
"Status profile <XXXXXXXX> is not mapped. Target user status cannot be found"
Job AI_CRM_IM_UPDATE_FROM_SAP_WS ends with errors and transaction SOLMAN_INCIDENT_UPD shows errors:
"Error updating message <SOLMAN Incident number> from SAP incident <SAP Incident number>.
Message No. AI_CRM_IM_ICT_EXCH031
Status profile XXXXXXXX is not mapped. Target user status cannot be found.
Message No. AIC_CRM_API010"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP Solution Manager 7.2
SOLMAN, ITSM, TJ30, TJ02, SE16, SLG1, Sent to SAP, Sent to partner, In Process, Customer action, Proposed Solution , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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