SAP Knowledge Base Article - Public

2883508 - How to handle Unassigned Task

Symptom

You will see error:No approver found; task is unassigned

or

You will see an unassigned task in the business task management view

or

You receive automatic system generated incident with subject:

Health Check Component: Business Task Management

Health Check Name: Task without responsible

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management work center
  2. In Task Distribution, click Business Task Management
  3. Select Unassigned Items

Cause

This happens when system is unable to assign the task to the responsible person.

e.g. if the responsible person does not have the relevant access rights to complete the task, then system is unable to assign the task to that person.

Resolution

  1. Go to the Application and User Management work center
  2. In Task Distribution, click Business Task Management
  3. Select Unassigned Items
  4. Search and select  the respective document
  5. Click determine assignment button
  6. You will see action log created and  appearing when you scroll down
  7. Click the action log ID to open it
  8. Refer the general, results tab for detailed information to understand the reason for the unassignment
  9. Take necessary action accordingly and then try the same steps again from 1 to 5

Note:This details are applicable for any task unassigned in Business Bydesign.

See Also

 2939021 - Health Check Assignment of type CRM_SRQ_ALT_COMPL BTM items not possible

Keywords

 Unassigned task reason, why unassigned task, no approver, approver not found approver empty , KBA , unassigned task , approver not determined , responsible person not determined , SRD-SRM-PRO , Purchase Requests and Orders , AP-SIP , Supplier Invoice Processing , Problem

Product

SAP Business ByDesign all versions