SAP Knowledge Base Article - Public

2883288 - Field Element, Field Value Old and Value New Disappear When Starting Query in Business Partner Change Log


Field Element, Value Old and Value New disappear when starting the query in the tab Changes of the Accounts view in the Customer work center.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer work center
  2. Click on Accounts view
  3. Open an account
  4. Select the tab Changes
  5. Click on Advanced Search
  6. Note: There are the following fields Changed by User, Changes made from, Changes made to, Context, Value Old, Value New.
  7. Select Account Team for Context
  8. Note: The field Element appears.
  9. Click on Go
  10. Remove Account Team from Context
  11. Note: The fields Element, Value Old and Value New disappear.


The search field Element is dependent to the field Context. This mean the entries available for Elements relates directly to the field Context. For example, the entry ACCOUNT TEAM – Distribution Channel makes only sense for the Context ACCOUNT TEAM. For that reason, the entry of field Element is cleared when the field Context is changed.

The content on fields Value Old and Value New depends on the field Element and also get cleared when the field Element changes.


This is expected system behaviour.


Business partner, change log, field value old, field value new, field context, field element, disappear as soon as the user deletes a formerly introduced context, , KBA , LOD-LE-BP-BP , Business Partner , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions