SAP Knowledge Base Article - Public

2882512 - Option Yes to Set Ticket as Irrelevant is Grayed Out


You noticed that when trying to set a ticket to irrelevant, the option Yes is grayed out in the popup raised.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Click Edit.
  5. Click More.
  6. Click Set as Irrelevant.
  7. See that the option Yes is grayed out.


This happens when the Ticket is anonymized.


Service Request Tickets can only be set to irrelevant if they are not anonymized in the system.


Ticket, Service Request, Set as Irrelevant, Irrelevant, Yes, Grayed Out, Anonymized, Service, C4C, Cloud for Customer, , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions