SAP Knowledge Base Article - Public

2882459 - Courses developed with Rise 360 are not being marked as completed


A SCORM course developed using Rise 360 is not being marked as completed in the LMS when the user reaches the end of the course.


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The content object is being launched using an index.html file that does not start the communication with the LMS database.


One possible solution was shared in the Articulate Community that is to edit the Content Object to launch the content using the indexAPI.html file.

The Content Object filename must point to a different folder inside the content:

Previous filename: /scormcontent/index.html

New filename: /scormdriver/indexAPI.html

To modify the Content Object:

  1. In Learning Administration, go to Content > Content Objects
  2. Search for the Content Object associated to the item where the issue is happening.
  3. Go to the "Launch Method" tab.
  4. Edit the "Filename" field to point the content object to /scormdriver/indexAPI.html


Important: courses not being marked as completed in the LMS have different root causes. If the above solution does not work, there are other settings that can be reviewed.

KBA 2316953 contains possible causes and resolution steps for different scenarios.

If the content is not sending the correct lesson status to the LMS, a content developer must be contacted to review the content files.

See Also

2682988 - Who Should Troubleshoot Structured Course Content?


rise 360, articulate, course completion, content , KBA , LOD-SF-LMS-CNT , Content , How To


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