When trying to access the onboarding module or an Onboarding Feature, the below error message is received:
"An error occurred during a connection to stage-onboarding4.successfactors.com. PR_CONNECT_RESET_ERROR
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified."
Image below for reference:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding 1.0 - All versions
Reproducing the Issue
- Login to the instance
- Go to Onboarding/Feature.
- Error is received.
This can be caused by Cache or Cookies on the browser or the onboarding account is disbled for the customer, or check if the URL used in the onboarding settings in Provisionin (BizX backend) is the Onboarding URL for Staging just like in the image shown above.
First of all, try deleting the caches and cookies from the browser, follow this KBA for assistance: 2087462 - How to delete browsing history and cache/cookies of an internet browser.
If these step don't work please follow the next steps on the KBA.
For Live Customer(s)
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:
- Subject: 2881964 - An error occurred during a connection to onboarding - Onboarding 1.0
- Component: LOD-SF-OBD-ACC
May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
With your approval, accessing your system environment you agree for the actions we will take below.
For Certified Implementation Partners
- Access and confirm in Provisioning (Provisioning Backend) if the Onboarding Application has the correct Web Service URL.
- If incorrect, update the correct URL and retest.
For Product Support
- Please see internal note for reference.
2087462 - How to delete browsing history and cache/cookies of an internet browser
Access Onboarding, Onboarding Stage decommissioned, Onboarding account deactivated, reactivate onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem