SAP Knowledge Base Article - Preview

2881212 - The Categories in a Ticket Are Not Automatically Filled Through Machine Learning

Symptom

When a Ticket is created, the Categories are not automatically filled through Machine Learning.


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Environment

SAP Cloud for Customer / Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Machine Learning Prediction Services Categories Ticket automatic , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , Problem

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