SAP Knowledge Base Article - Public

2881126 - Sales Documents Not Updated in Realignment Run


You notice that sales documents are not updated in the realignment runs view in the sales work center.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Realignment Runs view
  3. Open the run ABC (ABC stands for the run ID)
  4. Open any realign account
  5. Observe: The account territory is updated, but the sales documents are not updated


The sales documents are not updated because their document type was configured as "External".


You have to change the document type to "External & Internal".


document type, external, internal, sales documents, account territory, realignment run , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions