You notice that sales documents are not updated in the realignment runs view in the sales work center.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center
- Go to the Realignment Runs view
- Open the run ABC (ABC stands for the run ID)
- Open any realign account
- Observe: The account territory is updated, but the sales documents are not updated
The sales documents are not updated because their document type was configured as "External".
You have to change the document type to "External & Internal".
document type, external, internal, sales documents, account territory, realignment run , KBA , LOD-CRM-ACC , Account , Problem