Some names are appearing twice under a manager in the Org Chart
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Navigate to Company Org Chart
- Under a Managers block, a user is appearing twice
This occurs when a user has the same user ID entered in both the "MANAGER" and "MATRIX_MANAGER" columns in the Employee Import file. Notice how one of the blocks is joined by a dotted line to indicate a Matrix relationship.
Perform an Employee Export and make an amendment in either the MANAGER or MATRIX_MANAGER column, whichever is relevant for your situation. Then import the new, fixed import file.
Manager, Matrix Manager, Job Relationship, Org Chart, Duplicate , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem