SAP Knowledge Base Article - Public

2880332 - How to Add User Subscription/License Type to a Business User in SAP Cloud for Customer (C4C)?


This Knowledge Base Article will help you on how to assign a User Subscription/License Type to a Business User in SAP Cloud for Customer.


SAP Cloud for Customer.

Reproducing the Issue

In SAP Cloud for Customer solution, Business Users are shown as Counted Users; however, User Subscription/License Type is not maintained/updated.


There is no auto-update mechanism for User Subscription/License Type of a business user.


In C4C, customers have to manually assign the User Subscription to a Business User in the Business User view of the Administrator work center.

  1. Log into SAP Cloud for Customer.
  2. Go to the Administrator work center.
  3. Click Business Users.
  4. Select the relevant user and click Edit > User Subscriptions

C4c User edit.png

  1. Click Add at the top-right corner.
  2. Select User Type and Subscription Type

C4C Subcription.png

  1. Click Add, then Save


  • Only active Business Users from the production system will consume the License Type in C4C and will be considered for the Billing Cycle.

  • The Counted User checkbox provides a reference to know the overview of License Type assignments and the Active Users in the production system.

  • Adding User Subscription for a user will reflect these details in the User Subscription view in the Service Control Center work center, in which you will be able to see the License Types, Traffic Signals about the License Type usages, and users assigned to a License Types.

See Also

Help Portal Link:


C4C User Subscriptions, C4C License Types, C4C Counted User, C4C User Type, C4C Subscription Type. , KBA , c4c user subscriptions , c4c license types , c4c counted user , c4c user type , c4c subscription type , SRD-CC-CI-CCS , Service Control Center , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions