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- You have an integration with SAP Contact Center (CCTr) and SAP Cloud for Customer (C4C)
- Integration is done using SAP Communication Panel embedded widget
- When a contact that is routed through channels such as "SMS", "Facebook", "WhatsApp", "WeChat", "Viber" and "Telegram" (last 4 are part of SAP Social Channels 365)", the customer name is not identified in C4C Live Activity
- SAP Contact Center 7.0
- SAP Contact Center 365
- SAP Cloud for Customer
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, account identification, cloud for customer, Live Activity Search , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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