SAP Knowledge Base Article - Public

2880024 - Return quantity can be greater than returnable quantity


You are creating accelerated returns with reference document and you are allowed to enter a greater return quantity than the returnable quantity.

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Reproducing the Issue

  1. Go to Manage Customer Returns app
  2. Click on Create
  3. Click on Go
  4. Choose the document and click on Create
  5. In this example the Returnable Quantity is 2
  6. You are able to enter a quantity greater than 2, in this case quantity 4



The reason behind is that there are cases where multiple customer returns can refer to the same reference document.

In such cases, the return quantity doesn't have to be relevant for the reference document, and therefore you can enter any quantity according to your actual needs.


This is the standard system behavior, it's not a defect.

See Also

Return quantity can be larger than returnable quantity – Manage Customer Returns app


Manage Customer Returns, reference document, returnable, quantity, returns, customer returns, bigger quantity, larger quantity, , KBA , SD-SLS-RE-SR , Sales Returns with active Extension EA-CP , Problem


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