SAP Knowledge Base Article - Public

2879584 - Automatic email notification received upon completion of a report - HXM Suite

Symptom

  • Users receiving email notifications upon the completion of report exports or when finishing bundles exports.
  • Canvas/ORD reports exported offline in Report Center are sending email notification to the users

Environment

  • SAP SuccessFactors HXM Suite
  • Report Distributor

Cause

When editing the email bundle message and selecting On Completion, the configuration cannot be reverted. If this is configured at least once, the bundle owner and the user running the report (e.g. Canvas offline) will receive the email notification each time the report is run.

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Resolution

Once the On Completion email notification is configured on Edit Email it cannot be cleared or deleted.

The email notification can be edited and have to be saved again as On Completion, as referenced in the KBAs below (it can go back to the override later):

Keywords

Email, notifications, notification, template, export, report, distributor canvas offline , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Product Enhancement

Product

SAP SuccessFactors HXM Suite all versions