SAP Knowledge Base Article - Public

2879363 - Visits with status In Process cannot be cancelled


You want to cancel a visit which has status In Process but the option to cancel it is not available.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visit work center view.
  2. Open Visit ABC (ABC represents the visit ID) with status In Process.
  3. Click on the Action button.

The option to cancel the visit is not available.


As soon as a visit was set to In Process, it is no longer possible to cancel it. This is an expected system behaviour.


You can set the visit to status Completed

This feature is not supported in the current release of SAP Cloud for Customer

1.  If you are a partner: please use or the Partnerfinder
2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea and you can do the same under SAP Sales Cloud

See Also

  2396548 - Cannot Set Visits With Status from Cancelled to In Process


Visit, Cancel, In Process, Completed, Action , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions