User is not searchable in Basic Org Chart search but it can be searched via People Search and Employee Profile search.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Search for user in People Search, user can be searched
- Search for same user in Employee Profile Search, user can be searched
- Search for same user in Basic Org Chart Search, user is not searchable
User is an EC user and is missing the below information:
- The user does not have job information/personal information
- If the user has a Global Assignment, the function to show the info of GA in Org Chart search is not enabled
In order to make the user searchable in Basic Org Chart Search, please verify these points:
- Please ensure that there is data in job information/personal information
- If the user has Global Assignment, please make sure that the feature "Show all active employments (for Global Assignment and Concurrent Employment) on Quickcard, Org Chart, and Global Search results" is enabled as described on KBA 2561915 - How to display Concurrent Employment (CE) and Global Assignment (GA) on the Org Chart, Global Search and Quick Card
Note: Non-EC user can be searched without job information/personal information.
KBA 2878576 - Employee Names not showing in Action Search/Company Info/Employee Profile
basic, org, chart, search, unable, employee, profile, people, position , KBA , LOD-SF-PLT-SRH , Search , LOD-SF-PLT-ORG , Org Chart Issues , Problem