SAP Knowledge Base Article - Public

2877750 - Accounts and Contacts download from Byd to Outlook


Unable to find My Accounts and My Contacts in the add-in folders in Outlook


SAP Business Bydesign

Reproducing the Issue

  1. Go to Outlook.
  2. Go to People Folder.
  3. In the SAP Accounts and Contacts folder the data is not available.


Only the employees added as "Responsible" will be available in these folders


  1. Go to My contacts.
  2. Open any Contact.
  3. Click View all.
  4. Go to Relationships tab.
  5. Go to Responsibilities tab

There should be an Employee added here and Groupware Synchronization option should be checked.


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SAP Business ByDesign all versions