- Your call center schedule is opened 24x7
- Business requirements are to forward calls waiting in queue for X number of time after not been allocated
- The call should overflow to another queue after the above time has been reached
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, divert, over flow, call overflow setup , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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