SAP Knowledge Base Article - Public

2874298 - Promotions are not visible on All Ongoing Promotions query


You created a Promotion and you notice that it is not visible under the All Ongoing Promotions query.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Work center.
  2. Navigate to the Promotions View.
  3. Click Create.
  4. Fill the Name and Choose a Planning Account.
  5. Click Save and Open to create Promotion XYZ (Where XYZ is the promotion ID).
  6. Go to the All Ongoing promotion query from the OWL.
  7. You will notice that the Promotion that you have created is not available under the query.


Only Released promotions will be visible under the All Ongoing Promotions query.


You can release the Promotion using the field External status and setting it to Released.


Promotions, All Ongoing Promotions , KBA , LOD-CRM-PRM , Promotions , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions