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2872178 - OSQL failure when installing databases for Contact Center FP14 (MSSQL2014/16)

Symptom

  • Failure during the database installation for SAP Contact Center Feature Pack 14
  • Issue happens when the database is not installed locally on the same machine but rather as a remote SQL instance on a central SQL server
  • You are able to connect there via MS SSMS and can logon there with server name/instance
  • All services are running under and the user has sysadmin rights for SQL
  • Windows logon user is also has sysadmin rights for SQL 
  • The Database_Installation*.log indicate that the osql tool failed:
    "Failed to execute command: osql -S "DATABASE\SERVER" -E -a 4096 -I -i "D:\SAP\ContactCenter\logs\vdCCtr_Database\BCM_DB_Create_Configuration_Database_CCTR.sql" -e -o "D:\SAP\ContactCenter\logs\vdCCtr_Database\BCM_DB_Create_Config_CCTR.rpt""


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Environment

  • SAP Contact Center 7.0
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, database installation, MSSQL2016, MSSQL2017, '''' '''' '''' , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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