SAP Knowledge Base Article - Public

2872171 - [EV30] Document Number is Invalid

Symptom

This knowledge Base Article provides an explaination on the acceptable prefix for Card Numbers within SAP SuccessFactors Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into Onboarding application.
  2. Open E-Verify activity of affected candidate via View at a Glance.
  3. Below error encounters.

Cause

1st Scenario:

Card Number has an incorrect prefix. Usually, these incorrect prefixes starts with USA* which is not acceptable/valid.

2nd Scenario:

The DateOfBirth of the candidate is less than 1989-08-31. Therefore, the candidate does not have the most updated Card I551 with them, but these cards are still considered valid.

Resolution

For the 1st scenario:

Please see example of card I551 and where number is placed. Card number also can be placed at the backend of the card.

Acceptable prefixes are detailed in this KBA: 2876136 - ev30 Documents I551 and I766 - Onboarding

I551_example.jpg

For the 2nd Scenario:

For Customers:
If you have a candidate that has a DateOfBirth of less than 1989-08-31, moving forward, you don't have to put Card Number details on them.

For SAP Product Support:
If their Card I551 are like this photo below, these are one of the old card numbers but these are still considered valid. Please see internal memo.