SAP Knowledge Base Article - Preview

2871643 - HANA no Longer Start - Error Cannot Read Persistence Encryption Root Key


After a normal shutdown of HANA system, the HANA DB does not start.

The issue reported in name server alert file is

[12604]{-1}[-1/-1] 2019-12-07 11:56:28.431676 e Crypto EncryptionCallbackImpl.cpp(00138) : isSecureStoreAvailable: cannot read persistence encryption root key (exception 1: no.301103 (Crypto/RootKeyManager/RootKeyManagerSsfs.cpp:337) exception 301103: RawRootKeyStoreReader::read: SSFS-4218: Record with key "HDB_SERVER/PERSISTENCE/ROOTKEY" not found in secure storage <-- SSFS-4215: Data file "/usr/sap/DLG/SYS/global/hdb/security/ssfs/SSFS_DLG.DAT" exists, but does not contain the requested entry exception throw location:
1: 0x00007fd0d7a30ac7 in Crypto::RootKeyManagerSsfs::getKeyForEncryption
2: 0x00007fd0d7aad670 in Crypto::Services::PersistenceEncryption::EncryptionCallbackImpl::isSecureStoreAvailable
3: 0x00007fd0d602add2 in DAEncryption::EncryptionManagerImpl::checkKeyPage
4: 0x00007fd0d5f4ede4 in DataAccess::SavepointImpl::loadRestartPage
5: 0x00007fd0d5d7c24d in DataAccess::PersistenceManagerImpl::prepareOpen
6: 0x00007fd0d5d2dde7 in DataAccess::PersistenceManager::open
7: 0x00007fd0da1ed87b in PersistenceLayer::PersistenceSystem::initialize
8: 0x00007fd0da20d6a3 in PersistenceLayer::PersistenceFactory::initPersistence
9: 0x00007fd0f4681bd4 in PersistenceController::startup
10: 0x00007fd0f75013c8 in NameServer::Topology::initPersistence
11: 0x00007fd0f75e597f in NameServer::TREXNameServer::loadTopology
12: 0x00007fd0f7689f80 in NameServer::TREXNameServer::assign
13: 0x000055a585a221ef in TRexAPI::TREXIndexServer::assign
14: 0x000055a585a2b80a in TRexAPI::AssignThread::run
15: 0x00007fd0d77426b2 in TrexThreads::PoolThread::run
16: 0x00007fd0d77450b6 in TrexThreads::PoolThread::run
17: 0x00007fd0d4a36dc6 in Execution::Thread::staticMainImp
18: 0x00007fd0d4a37526 in Execution::Thread::staticMain
19: 0x00007fd0d4a341b9 in Execution::pthreadFunctionWrapper
20: 0x00007fd0d450e724 in start_thread+0xc0 (
21: 0x00007fd0d31a2e8d in __clone+0x69 ( )





SAP S/4HANA 1809


KBA , HAN-DB , SAP HANA Database , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.