SAP Knowledge Base Article - Public

2869700 - Timeout error on standard package "SuccessFactors Employee Central with Third Party Benefits Vendor-Benefitfocus" - Cloud Platform Integration


The artifact "Benefitfocus to EC Payroll" is returning the timeout error below:

org.apache.cxf.interceptor.Fault: Could not send Message., cause: Read timed out (local port xxxx to address xxxx (xxxx), remote port xxx to address xxxx)


  • SAP SuccessFactors HXM Suite
  • Cloud Platform Integration (CPI)


This iFlow usually handles a very big file generated on BenefitFocus, making the process breach the timeout parameter of 10 minutes. This parameter is standardized within the iFlow configuration (can't be edited).


The solution would be splitting up the BenefitFocus file into several smaller ones.

The suggestion for the file size is ~2-4 MB i.e. around 5K to 10K records, which should be enough to avoid the timeout error.

The engineering team is currently working on a solution to externalize the timeout parameter of this process, which will make easier to tune the timeout parameter and the size of the file, however this is currently planned to be applied only on SuccessFactors 2005 release.

See Also

Integrating SAP SuccessFactors Employee Central with Benefitfocus (SAP Cloud Platform Integration)


ecp, integration, cpi, hci, employee central payroll, benefit focus, replication, timeout, time out, successfactors, success factors, sfsf, sf, chunk, split , KBA , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , LOD-SF-INT , Integrations , Problem


SAP SuccessFactors HXM Suite all versions