SAP Knowledge Base Article - Public

2869118 - Error pop-up when logging into JAM - 'Please close your browser when you are finished to ensure full logout"

Symptom

When logging into JAM, error appears "Please close your browser when you are finished to ensure full logout"

Environment

SAP JAM Collaboration

Reproducing the Issue

  1. Log into JAM page 
  2. Error appears "Please close your browser when you are finished to ensure full logout"

Cause

  • As per Engineering team, JAM does not register the module session in the server successfully; hence, the page returns the error.
  • Also, the content-type "*/*" is not supported in the module session. 

Resolution

The issue will be fixed by patch b1911p4 to be deployed on December 6, 2019 during the 1911 production release.

Keywords

please close your browser when you are finished to ensure full logout, jam, error, login, patch, 1911 , KBA , LOD-SF-JAM-MOB , Mobile App Issues , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions