When a candidate's phone number is updated, the SMS checkbox is unchecked.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Candidate has a Phone number and SMS checkbox checked
- Candidate updates phone number
- The SMS checkbox becomes unchecked
This is an expected behavior. The checked SMS checkbox was associated to the previous number before the number is changed. So the SMS checkbox will be unchecked if the phone number is updated.
For this behavior to change there will have to be an enhancement request created.
2090228 - How to submit enhancement requests for SAP SuccessFactors products
SMS, Checkbox, Candidate Profile, Phone , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Product Enhancement