You notice that the date format of the Ticket Interaction Timeline Control is displayed as MM:DD:YYYY and you would like to change this date format.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- See that the date format is displayed as MM:DD:YYYY.
The Ticket Interaction Timeline Control uses a static date format of MM:DD:YYYY.
With 2005 release, the date format configured in User Regional Settings will be shown.
Ticket; Timeline Control; Interaction; Ticket Timeline Control; Date; Date Format; Formatting; Service; C4C; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To