You are creating a Sales Order via the Web Service ManageSalesOrderIn. The Sales Order is created but in the SOAP response you receive the following warning:
Action RELEASE_CUSTOMER_REQUEST not possible; action is disabled
SAP Business ByDesign
Reproducing the Issue
Prerequisites in your Project Scope:
Scoping Path: Sales -> Selling Products and Services -> Sales
Do you want to use a multi-step approval process for sales orders? Is not in scope
Do you want to immediately confirm quantities and requested dates during sales order creation based on an availability check? Is in scope
Scoping Path: Sales -> Selling Products and Services -> E-Selling
Would you like your customers to confirm sales orders that originate from an E-Shop with information calculated in the SAP solution? Is not in scope
Would you like your employees to control the release of sales orders that originate from an E-Shop in order to initiate order processing? Is not in scope
Do you want to extend your sales channels to include internet sales using the generic E-Commerce Web shop integration from SAP? Is in scope
1. You are passing the element <ReleaseCustomerRequest>true</ReleaseCustomerRequest in your payload
The 'RELEASE_CUSTOMER_REQUEST' action does not relate to the actual releasing of a sales order. The tag <ReleaseCustomerRequest>true</ReleaseCustomerRequest> is sent in the request payload to ensure the created sales order is visible on the UI if you activate the scoping Would you like your customers to confirm sales orders that originate from an E-Shop with information calculated in the SAP solution?
In this case in your first call you would pass the ReleaseCustomerRequest as false to avoid that the order will appear in the UI for processing. When the customer confirms the sales order in the E-Shop you would send a second call with the ReleaseCustomerRequest as true to make it visible in the UI for processing.
2. You are passing the element <FinishFulfilmentProcessing>true</FinishFulfilmentProcessing> for the item.
Please adjust your payload accordingly and the warning will not appear anymore.
RELEASE_CUSTOMER_REQUEST; ReleaseCustomerRequest, ManageSalesOrderIn, E-Shop, web service, webservice , KBA , AP-SLO-SO , Sales Order , Problem