SAP Knowledge Base Article - Public

2865638 - SAP Marketing Cloud - Import Monitor does no longer visualize Data for Imports

Symptom

The import monitor does not show the 'Data' bubble for all imports - the payload for successful or failed imports can no longer be displayed.

Environment

  • SAP Marketing Cloud

Reproducing the Issue

  1. Open the Import Monitor
  2. Navigate to an import in status error.
  3. Use the 'Data' bubble to visualize the payload for the failed import.
    data bubble.jpg
  4. Observe that the payload is not displayed as expected. Instead the 'Data' bubble disappears.
    data bubble failed.jpg

  1. Open the Import Monitor
  2. Navigate to any successful interactions import.
  3. Observe that the 'Data' bubble is not displayed available at all.
    interactions import.jpg

Cause

Asynchronously processed imports show the payload for successful and erroneous imports, whereas synchronously processed imports show the payload for erroneous imports only. Different APIs follow different design regarding the import processing:

  • Contacts (Public OData API API_MKT_CONTACT)
    • The import is processed asynchronously per default - the Import Monitor shows the payloads of successful and erroneous imports.
    • With setting the API header property Sap-Cuan-ForceSynchronousProcessing = X, the imports are processed synchronously -  the Import Monitor shows payloads of erroneous imports only.
  • Accounts (Public OData API API_MKT_CORPORATE_ACCOUNT)
    • The import is processed asynchronously per default - the Import Monitor shows the payloads of successful and erroneous imports.
    • With setting the API header property Sap-Cuan-ForceSynchronousProcessing = X, the imports are processed synchronously - the Import Monitor shows payloads of erroneous imports only.
  • Interaction Contacts (Public OData API_MKT_INTERACTION_CONTACT)
    • The import is processed asynchronously per default - the Import Monitor shows the payloads of successful and erroneous imports.
    • With setting the API header property Sap-Cuan-ForceSynchronousProcessing = X, the imports are processed synchronously -  the Import Monitor shows payloads of erroneous imports only.
  • Interactions (Public OData API_MKT_INTERACTION)
    • Import packages that contain up to 999 interactions are processed synchronously -  the Import Monitor shows payloads of erroneous imports only.
    • Import packages with 1000 interactions or more are posted to the staging area and are processed asynchronously - the Import Monitor shows the payloads of successful and erroneous imports.

In addition, valid for all successful and erroneous import, SMC Release 1911 introduced new authorization control for displaying payloads of imported data. Authorizations are now controlled via business catalog 'Marketing - Settings for Import Header Payload' SAP_CEC_BC_MKT_IHP_PC.

Resolution

  • Open the related business role of the affected user in the 'Maintain Business User' app
  • Assign the business catalog 'Marketing - Settings for Import Header Payload' to the business role 

business catalog.jpg

  • Enable display authorization in the business role restrictions settings as required either for 'Error' or 'Success' Imports or both

restrictions.jpg

Keywords

Import Monitor, Data, Importmonitor, Daten, Moniteur des importations, Données , KBA , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-BF , Basic Functions , CEC-MKT-DM-IA , Interaction , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , CEC-MKT-DM-DLR , SAP Marketing – Data Load Reporting , How To

Product

SAP S/4HANA Cloud all versions