SAP Knowledge Base Article - Public

2865279 - Error occurred while fetching reports! shown in Report Center after running Sync

Symptom

  • While accessing the Report Center an error "Error occurred while fetching reports!" is displayed.
    Reports are not showing or disappearing upon refreshing page.
  • This is still happening after a sync has been completed from Admin Center >Sync Report Center Search
  • This happens only for specific users

Environment

  • HCM SuccessFactors HCM Suite
  • Report Center

Reproducing the Issue

  1. Access Report Center
  2. Notice the following Error 

An error occurred while fetching reports!

Cause

[Internal note for support] An error such as this will be observed in Splunk

" Caused by: org.apache.solr.client.solrj.impl.HttpSolrServer$RemoteSolrException: org.apache.solr.search.SyntaxError: Cannot parse"

Resolution

Please have affected users clear any Search filters  in Report Center:

  1. Click the Filter funnel icon beside the Search box in Report Center
  2. Click on Clear
  3. Then click on Go

2019-11-21_15-05-28.png

See Also

2547638 - Error occurred while fetching reports - Report Center

2583662 - Reports already created are not appearing on the Report Center

Keywords

solr, report center, error, report list,error specific users, fetching reports failed , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HCM Core 1908