SAP Knowledge Base Article - Public

2864804 - Sales Organization Field is Not Available in Territory Management Rules

Symptom

The Sales Organization field is not available in the Territory Management Rules.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center. 
  2. Go to the Sales and Campaign Setting work cetner view. 
  3. Click Define Rules for Territory Realignment.
  4. In the opened Territory Management Rules page, click Adapt Columns.
  5. You cannot find the Sales Organization field.

Cause

You can only maintain rules depending on "Sales organisation" if your system allows the assignment of multiple territories to one account.
This is related to the Business Configuration-Question 'Do you want to assign an account to more than one territory?'.

The reason why "Sales organisation" is not available in the Territory Management Rules for a system where only one territory can be assigned to an account is that you can have several "Sales organisations" assigned to one single account. (Sales Territories exists as facet and not as single field in the Account-TI). Thus in such a system we cannot consider an arbitrary sales-arrangement.

Resolution

You must either maintain your Territory Management Rules without the "Sales organisation" field or change the Business Configuration setting as following steps:

  1. Go to the Business Configuration work centre.
  2. Go to the Implemention Projects view.
  3. Select the current project and click Edit Project Scope.
  4. Click Next to nevigate to the Questions step (4).
  5. Under Sales >> Account and Activities Management >> Territory Management >> Check the question 'Do you want to assign an account to more than one territory?'.
  6. Save and Finish your project.

Keywords

Territory Rule, Sales Organization, missing, cannot , KBA , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions