The user can't hire a candidate via Manage Pending Hires due to missing information coming from Recruiting.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting Management - All Versions
- Manage Pending Hires
Reproducing the Issue
- In Manage Pending Hires, pick the candidate to hire
- You will not be able to submit due to some missing information
NOTE: The following cause explains one specific behavior. You may find the same behavior with a different cause. In case you have opened a Support ticket, feel free to refer this article for further improvements.
If you have information from the Candidate Profile that you would like it to be sent to the Candidate Application - or vice versa, it is mandatory that such field has the same fieldID in both sides. If not, the synchronization will not occur and the Application will not have the information from the Candidate Profile.
Manage Pending Hire setup, in this case, that are configured to look to either the Candidate Profile or the Application, may not display the information you desire if the same piece of information is not present in it's source. The setting stated above must be considered in such cases as problems with the Candidate Profile / Application sync may affect MPH too. For more information, please check the article 2397128 - Synchronisation between Candidate Profile and Application - Recruiting Management.
If you are using MPH and you notice that there is information missing for a field, please make sure that the fieldIDs are matching and the information is present in one field at least. You can refer to the article 2397128 - Synchronisation between Candidate Profile and Application - Recruiting Management for more information.
2397128 - Synchronisation between Candidate Profile and Application - Recruiting Management
Missing Information In MPH; Manage Pending Hire; Value Missing; , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-EC , Employee Central , Problem