SAP Knowledge Base Article - Public

2863123 - Attributes such as Marketing Area is missing in search help of Segmentation Profile or Segmentation model

Symptom

Even though you have activated attribute such as marketing area in your marketing cloud system, this relevant marketing area is not displayed when opening F4 search help in Segmentation Profile or Segmentation model.

For example, marketing area JC5 is activated as you can see in following screenshot.
activate MKT.JPG

But this activated marketing area JC5 is not listed in the result of search help for filter in Segmentation Profile.

No data in profile.JPG

It is also not listed in Segmentation model.

No data in model.JPG

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Activate the marketing area.
  2. In segmentation profile or segmentation model, click search help for the value of marketing area.
  3. You will see the activated marketing area is not listed in the result of F4 search help.

Cause

The non-listed marketing area has not yet assigned to any contact. This is the design from segmentation and it can happen for any attribute.

Resolution

  • Either you can assign the relevant non-listed marketing area to at least one contact.
  • Or you can still manually fill in the relevant marketing area without using F4 search help.

    For example, you can manually fill in for filter in Segmentation Profile.
    manual profile.JPG
    You can also manually fill in for creating new segment in segmentation model.
    manual model.JPG

See Also

2763176 - SAP Marketing - Segmentation Attribute not available in Segmentation Model
3002632 - New created segmentation profile is not visible in personalization F4 help popup of Email
2439405
- SAP Marketing Segmentation - Restriction by Country
2643884 - SAP Marketing Segmentation - Usage of different ID Attributes
2492311 - How to set the attribute visible/invisible in Segmentation Model for Hybris Marketing

Keywords

KBA , CEC-MKT-SEG , Segmentation , Problem

Product

SAP S/4HANA Cloud all versions