SAP Knowledge Base Article - Public

2862359 - Data Capture Form Picklist field label showing as first picklist value on landing page

Symptom

On a landing page, for picklist type fields from data capture forms, the first picklist value shown is a repeat of the field label, not the actual first picklist value configured.

picklist_label_as_first_value.png

Note that this value is not considered an entry by the system so leaving it selected will not send any data accross when submitting the DCF. In the case above for example, the candidate will be asked to select an item in the list before they can submit the DCF since this is a required field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Marketing 
  • Candidate Relationship Management 

Resolution

The first option is a reminder of what the label is for this field. This might be useful in cases where the Label is not enabled in the CSB configuration. (Ghost text instead of Label Only or Both)

DCF_config.png


This behaviour is as expected and cannot be changed. 
Customers who think the option should be configurable can submit an enhancement request to have the system behaviour changed as per process below.

See Also

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

RMK, CRM, CSB , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem

Product

SAP SuccessFactors Recruiting all versions