SAP Knowledge Base Article - Public

2862192 - Data Source CRMSOCRIB Customer Returns Sales Order Reference Shows no Entries

Symptom

  • You are checking for sales order references with data source CRMSOCRIB.
  • Despite having multiple sales orders with follow up returns, you get no returns displayed.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Business Analytics workcenter.
  2. Open the Design Data Sources view.
  3. Preview data source CRMSOCRIB.

No entries are displayed, but you have returns following up on sales orders.

Cause

  • In a Customer Return the reference set depends on the current status of the sales order, that needs to be returned.
  • If the sales order is processed and a follow up invoice is generated, the reference set on the return is the invoice.
  • If the sales order is still not invoiced, the reference set in the follow up return is the sales order.
  • The Data Source CRMSOCRIB only displays the returns with references set to sales orders, which were not fully processed at the time of return creation.

Resolution

To view Customer Returns, which have a reference set to customer invoices, use Data Source CRMINVCRIB - Customer Returns Invoice Reference

Keywords

Customer Return, Data Source, Sales Order Reference, No Entries, Retoure, Datenquelle, Kundenauftrag Referenz, Keine Einträge , KBA , AP-CRP-CR-ANA , Analytics , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0