System users receive e-mails in a different language to what they expect
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SAP SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
- Trigger an e-mail to a User eg. Status triggered E-mail
- The e-mail arrives in a different locale to the user
- In the UDF (User Data file), the Locale is configured as expected for that user
Multiple users are sharing the same e-mail address in the UDF. As a result the locale selects the default language in 'Manage Recruiting Languages'
Ensure all users have a unique e-mail address in the UDF. Please note that it does not take into account case sensitivity, i.e. firstname.lastname@example.org and SAP.TEST@TEST.COM would be considered by the system as the same email address.
2420217 - Recruiter receives emails in wrong language
wrong language, locale, language e-mail, users wrong language, case sensitivity, case sensitive, same email address , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem