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2862057 - Install failed with error 823 on Microsoft Storage Space Disk - SAP ASE

Symptom

  • Install a new ASE Server on a Windows Server 2016 or 2019.
  • Use Microsoft Storage Space Direct to configure the file system where the ASE master device is installed on the machine
  • Installation fails with the following error:

server  Boot Count: 1
server  Database 'sybsystemdb' is now online.
kernel  sddone: write error on virtual disk 0 block 0:
kernel  sddone: Windows NT system error 87: Unforseen error.
server  Error: 823, Severity: 24, State: 2
server  I/O error detected during wait for BUF=0x0000000027419C70, MASS=0x0000000027419C70, Buf#=0, page=0x0000000026DA0000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x800000080908, Buf stat=0x1, size=2048, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.
server  Error: 823, Severity: 24, State: 2
server  I/O error detected during wait for BUF=0x0000000027419C70, MASS=0x0000000027419C70, Buf#=0, page=0x0000000026DA0000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x80901, Buf stat=0x2, size=8192, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.
kernel  attempted read from memory location 00000000000000B0 from instruction at location 0x00000000010D7EBA
kernel  Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0
  • SAP Adaptive Server Enterprise (ASE) 15.7
  • Microsoft Windows (2016, 2019)
  • Microsoft Storage Space Direct (Microsoft S2D)

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

Disk, S2D, 820495, CR 820495, CR#820495, setup , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Bug Filed

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