SAP Knowledge Base Article - Public

2861874 - Disable Rich Text Field Formatting Options

Symptom

You would like to disable the formatting options available for certain fields in the Cloud for Customer system.

Environment

SAP Cloud for Customer

Cause

Currently it is not possible to disable the formatting options available for standard fields since these options are directly bound to the field type Rich Text, which is defined in the field properties and hence cannot be changed.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Service; Tickets; C4C; Cloud for Customer; Rich Text; Formatting; Formatted Text; Options; Unable; Disable; Fields; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions