Tha candidates were moved to the incorrect process due to process filter not met.
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding
- Search for affected candidate
- Confirm that s/he was moved to the incorrect process.
Process Filter was not met, as a result, the candidate was moved to the wrong process.
For Live Customers and for Implementation Partners
Create a new requisition for the affected candidate and re-initiate a new onboarding activity with the correct condition to meet the filter configured in the Process Filter in Superadmin (onboarding backend). Post the 1905 release, operations team no longer supports requests from customers to move a candidate from one process to another process.
For Cloud Product Supports action
Please refer to the internal note.
Incorrect onboarding process; 1905 release; Service Request; Move candidate to correct process; COSR-177611 , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem