SAP Knowledge Base Article - Public

2861256 - Move Candidates from the wrong to correct process post 1905 release - Onboarding 1.0

Symptom

Tha candidates were moved to the incorrect process due to process filter not met.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding
  2. Search for affected candidate
  3. Confirm that s/he was moved to the incorrect process.

Cause

Process Filter was not met, as a result, the candidate was moved to the wrong process.

Resolution

For Live Customers and for Implementation Partners

Create a new requisition for the affected candidate and re-initiate a new onboarding activity with the correct condition to meet the filter configured in the Process Filter in Superadmin (onboarding backend). Post the 1905 release, operations team no longer supports requests from customers to move a candidate from one process to another process.

For Cloud Product Supports action

Please refer to the internal note.

See Also

2498721 - Candidate Appearing in the Wrong Onboarding Process - Onboarding

Keywords

Incorrect onboarding process; 1905 release; Service Request; Move candidate to correct process; COSR-177611 , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding 1905