SAP Knowledge Base Article - Public

2861253 - Application error when trying to access permission roles post 1911 release


When trying to access some permissions roles due to application after the release:

errorId=d747bd3b-5967-4128-848b-89920c65202d, fingerprint=63e6cee056b4b9d29bcface118a88820d9b91066, timestamp=2019-11-13T15:56:32.751+0000, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=d747bd3b-5967-4128-848b-89920c65202d, timestamp=2019-11-13T15:56:32.751+0000, and the version information from the current screen) if the issue keeps occurring., server=50sc12bcf32t, versionInfo=Release%3A%20%20%2020191107204129%0AServer%3A%20%20%20%2050sc12bcf32t%0ATimestamp%3A%202019-11-13T15%3A56%3A27.129%2B0000


  • SAP SuccessFactors Employee Central b1911
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login and go to Manage Permission Roles
  2. Select a permission role
  3. Receive application error with fingerprint=63e6cee056b4b9d29bcface118a88820d9b91066

Note to SAP Cloud Product Support: Please review the Internal memo for Detailed Splunk logs


The cause is an code issue on MDF RBP logic.


Issue is reported to Engineering and a code fix is expected to be deployed on November 22nd through patch. 

This KBA will be updated with more details with the deployement details or workarounds if situation changes from engineering perspective.

See Also

b1911, group, PLA-11274, SF, EC, success factors,


KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , Problem


SAP SuccessFactors HXM Suite all versions