SAP Knowledge Base Article - Public

2860972 - From Address for Sales Quote and Sales Order

Symptom

Sending an e-mail from a Sales Quote or Sales Order has a different 'from' address as expected. For example, it is that of a service channel.

Environment

SAP Cloud for Customer

Resolution

The sender e-mail address (from) is determined from the sales unit.

If not available in the Sales Unit, then from the owner.

If not available in either of those (1. sales unit, 2. owner) then it will be pulled from the seller.

This is the standard logic and has never changed.

Keywords

service channel, sales quote, sales unit, e-mail, , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions