You work with Solution Manager Incident Management (ITSM), you want to configure mail form action from action button as the image below
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP Solution Manager 7.2
ZMIN_STD, SMIN_STD, ZMIN_STD_MAIL_FORM, IM_CRM_UI_PPF_01, IM_CRM_UI_PPF_02, IM_CRM_UI_PPF_0X, custom action, mail forms, crm ui, SOLMAN, itsm, action button , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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