SAP Knowledge Base Article - Preview

2860381 - How to add PPF action to Pull-Down Action button in ITSM

Symptom

You work with Solution Manager Incident Management (ITSM), you want to configure mail form action from action button as the image below

check_ACTION_BUTTON.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Keywords

ZMIN_STD, SMIN_STD, ZMIN_STD_MAIL_FORM, IM_CRM_UI_PPF_01, IM_CRM_UI_PPF_02, IM_CRM_UI_PPF_0X, custom action, mail forms, crm ui, SOLMAN, itsm, action button , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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