SAP Knowledge Base Article - Public

2859703 - How To Enable The 40/60 Column Layout For Ticket Overview

Symptom

You want to know how to enable the 40/60 Column layout in Ticket Overview screen.

Environment

SAP Cloud for Customer

Resolution

  1. Go to Administrator work center
  2. Go to Service and Social tab
  3. Click on Ticket Configuration
  4. Under UI Configuration section, enable the 40/60% column layout on Overview tab option

40_60 Overview Layout.png

Keywords

40/60, Ticket, Overview, Layout, Interaction, Card, Visualization , KBA , 40/60 , ticket , column layout , overview , interaction , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer add-ins 1911