SAP Knowledge Base Article - Public

2859480 - Sales Office Determination in Leads


The Sales Office is determined via the Sales Unit determination as set-up in the Fine Tuning Activity for Leads.


SAP Cloud for Customer


The Sales office is determined via the Sales Unit determination.

  1. Go to the Business Configuration work center.
  2. On the Overview page, navigate to the Lead Fine Tuning Activity.
  3. Click Maintain Involved Parties.
  4. Select Sales Unit and click Maintain Determinations.
  5. There are four optional steps: 
  • Account's Sales Data
  • Responsibility "Sales Unit for Sales"
  • Functional Organizational Unit of Sales Employee
  • Organizational Unit from Org Model if only One Suitable Functional Unit Exits

The system checks these top to bottom. If a match is found, the system stops searching.

See Also

SAP Help Portal Documents:

Blog: Combined Sales Area Determination in C4C Sales Transactions


Sales Data , KBA , LOD-CRM-LM , Lead Management , Problem


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