SAP Knowledge Base Article - Public

2858951 - Internal Candidates are not receiving Email Campaigns - Recruiting

Symptom

  • Internal candidates are added to the email campaign via talent pool or other methods, yet when the email campaign is sent, they do not receive the email.
  • Only external candidates are receiving email campaigns.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Resolution

Currently, it is not supported for the Internal Candidates to receive the Email Campaigns. This feature is currently on the roadmap to be enhanced to include Internal Candidates in an upcoming release.

Note that the checkbox “Hear more about career opportunities” has no functionality currently. In the future, when marketing campaigns are supported for internal candidates, then this checkbox will have the exact same functionality as it does for external candidates. There is no way to hide this checkbox for internal candidates.

Keywords

SF, Success Factors, RCM, RMK, Marketing Consent, Hear more about career opportunities , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions