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2858482 - Timeslice error under heavy load - SAP ASE

Symptom

  • ASE server is not accessible.
  • ASE errorlog is continuously reporting timeslice errors with stack traces:

timeslice -1501, current process infected at c000000000650a10 ()

  • The stack trace includes functions:

kshpnetctlrWakeup
$cold_ksnetctlrWakeup
$cold_soc_nclose
drop_connection
kill_proc
terminate_process
quitfn
quitfn_indirect
usrfill 

  • ASE errorlog also has the following messages:

Warning: The internal timer is not progressing. If this message is generated multiple times, report to Sybase Technical Support and restart the server (alarminterval=-617).
This Adaptive Server process has had 562 major and 49 minor page faults since boot.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0
  • HP-UX 

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

CR808518, 808518, CR#808518, heavy, load , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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