SAP Knowledge Base Article - Public

2857342 - Learning User Unable to Access E-Learning Courses Associated to Commerce Account

Symptom

A Learning user is getting the following error message when accessing courses that have a cost associated:

An application error has occurred. Please try again. If you have further questions or issues regarding this error, please provide the error details below to your support group.

Error message = Request processing failed; nested exception is java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.framework.financial.valueobject.ShoppingAccountVOX.getShoppingAccountType() of a null object returned from com.plateausystems.elms.client.javabean.StudentJB.getStudentShoppingAccountVOX(java.lang.String)

Environment

SAP SuccessFactors Learning

Cause

  • A user was manually deleted and then reincarnated by the Connector.
  • This action removed the shopping account link.

Resolution

  1. Login into Learning Administration via BizX
  2. Navigate to People -> Users -> Search for affected user id
  3. Open user details page and go to Finance tab
  4. Check if Shopping Account ID is present and enabled
  5. Open an incident with Product Support to check the PH_SHOPPING_ACCT for the Shopping Account ID that was previously associated to the user
  6. Add the Shopping Account ID, make the user Interal/External as per the proper user categorization and check the "Enable Shopping Account"
  7. Save the changes

Keywords

LMS, shopping, error, SF, success factors, elearning , KBA , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions