You have implemented the integration between SAP Cloud for Customer and SAP ERP. However, when performing the search for Sales Quotes and Sales Orders using the External ID reference these documents are not shown inside Outlook Add-In.
SAP Cloud for Customer - Outlook Add-In (Client Side)
The search functionality of Sales Orders and Sales Quotes inside Outlook Add-in cannot use the External ID reference number. So, when performing the search with this number no results will be found.
The search of Sales Orders and Sales Quotes inside Outlook Add-in should be performed using the ID number.
Here is the list of search options that are supported for different objects:
- Leads - ID, Name and Status.
- Opportunities - ID, Name and Status.
- Campaigns - ID, Name and Status.
- Activities - Only ID.
- Sales Qoutes - Only ID.
- Sales Order - Only ID.
Outlook Add-In; groupware; search external ID, side pane , KBA , LOD-CRM-GW-OUT , Outlook , How To