SAP Knowledge Base Article - Preview

2855005 - Inbound call is not alerted in C4C while integrated with SAP Contact Center

Symptom

  • You are running SAP Contact Center integrated with C4C using CDT/CTI connector (see "SAP Cloud for Customer Integration (C4C)")
  • While checking the CDT terminal logs, you noticed the following errors: "Ajax POST request response received: [Invalid characters in URL parameter]"


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Environment

SAP Contact Center 7.0

Product

SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1905 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ECF, Chat, Transcript, integration C4C Live Activity Provider, IVR, CTI Adapter , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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