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2854826 - INS-13001 - Oracle Database is not supported on this operating system

Symptom

A Popup of Oracle Universal Installer shows below warning:

[INS-13001] Oracle Database is not supported on this operating system. 

However the Operating System is supported according to available documentation at Oracle and SAP.

The log files of OUI shows entries as follows:

->installActions<timestamp>.log

...

INFO: [Oct 15, 2019 1:42:10 PM] Moved to state <supportedOSCheck>
...
INFO: [Oct 15, 2019 1:42:10 PM] Validating state <supportedOSCheck>
...
SEVERE: [Oct 15, 2019 1:42:15 PM] Error while verifying whether the target environment is supported by CVU or not..
Refer associated stacktrace #oracle.install.ivw.common.validator.SupportedOSValidator:1601
INFO: [Oct 15, 2019 1:42:15 PM] Completed verification of target environment.
WARNING: [Oct 15, 2019 1:42:15 PM] Verification of target environment returned with errors.
WARNING: [Oct 15, 2019 1:42:15 PM] [WARNING] [INS-13001] Oracle Database is not supported on this operating system. Installer will not perform prerequisite checks on the system.

 

->installActions<timestamp>.out

...

[Worker 1] [ 2019-10-15 13:42:15.291 CEST ] [RemoteExecCommand.executeInternal:1254] executing the command: 'C:\Users\[%UserName%]\AppData\Local\Temp\3\InstallActions2019-10-15_01-41-57PM\CVU_18.0.0.0.0_[%UserName%]\\exectask.exe' with args '-getver ', 'm_stdin == null ->true', 'm_localExecution ->true', 'm_chkException ->false'
...

[Worker 1] [ 2019-10-15 13:42:15.316 CEST ] [nativesystem.WindowsNative.Native] CreateProcess failed.. ErrorCategory:[237] osErr:[5]


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Environment

  • Microsoft Windows Operating System
  • Linux / UNIX Operating Systems
  • SAP Release Independent
  • Oracle RDBMS Software 12c and onwards

Product

SAP NetWeaver 7.5

Keywords

OUI, Oracle Universal Installer, setup.exe, sapserver.ps1, ohcheck, ohinstall, ignoreSysPrereqs, AV, AV-SW, Antivirus Software,runInstaller,RUNINSTALLER, SUSE, SLES 15 , KBA , BC-DB-ORA-INS , Installation SAP System , BC-DB-ORA , Oracle , Problem

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