SAP Knowledge Base Article - Public

2853893 - "An error occurred while retrieving the data locks for the visible cells" occurs when opening a story in SAP Analytics Cloud for Planning (SAC)


When opening a story or input form the error message "An error occurred while retrieving the data locks for the visible cells" is showned briefly in the story.

The additional message "Not possible to enter values on unbooked cells" may occur randomly.

Chrome developer tools will also show the following error:

"You are not authorized to Read Data Locking ."messageId: "UNAUTHORIZED"


  • SAP Analytics Cloud 2019.20

Reproducing the Issue

Open an existing input form or story referencing a model which has at least one dimension with Data Locking active


This error occurs because the role assigned to the user does not have at minimum Read rights on Data Locking

Because of this the retrieval of the current data locking status for the data fails

This does not block the input or publishing of data as the status of the data lock will still be validated by the application at the time of publishing


If Data Locking is active for any dimensions in a model then any user who is viewing reports or input forms for that model need to have at least the minimum Read rights on Data Locking in the role or roles assigned to him

See Also

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SAP Analytics Cloud 1.0