SAP Knowledge Base Article - Preview

2853461 - How-to: Using Status Schema in SAP Cloud for Customer

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

You would like to understand what is the Status Schema and how to use this tool in the SAP Cloud for Customer system.


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Environment

 SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Status; Status Schema; Ticket; Service; C4C; Cloud for Customer; How To; Map Custom Status; Status Mapping; Status Dictionary; Document Type; Service Request; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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